Terms Of Service

Thank you for visiting our website. This document is our Terms of Service (i.e.”Agreement) for our Company’s website. It is a legally binding contract between our Company, visitors, users, and customers. By using this website or booking services through Maid Easy Cleaning, you confirm that you are at least eighteen years old and agree to these Terms of Service. If you do not meet these requirements, please do not use the website or our services. (i.e. “the Company”).

We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Maid Easy Cleaning may also mean “We”, “Us” or “Our”. And Customer or Client may also mean “You” or “Your”.

I. Cleaning Services

Maid Easy Cleaning provides professional, residential and other cleaning services.

When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a two (1-2) hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.

II. Scheduling and Confirmation

Confirmation. When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment.

In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees.

The Customer is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key.

Appointment Window. Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

III. Pricing

All quotes provided by Maid Easy Cleaning are preliminary estimates and not fixed prices. These estimates are based on the information available at the time of the quote and are intended to give you an approximation of the potential costs associated with the services requested. However, due to factors such as unexpected changes in scope, unforeseen circumstances, or other external variables, the final price may differ from the initial estimate. By accepting a quote from our Company, you acknowledge and agree that:

1. Estimates are subject to change: The quoted price is an approximation and may be adjusted based on additional work required, unforeseen complications, or changes in material costs, labor, or other factors not accounted for in the initial estimate.
2. Upcharges and price increases: Our Company reserves the right to increase the price or charge for additional services if the scope of work changes or if unforeseen issues arise that were not included in the initial estimate. This includes but is not limited to, variations in project requirements, supply chain issues, or changes in regulations that may impact the cost of services provided.
3. Notification of price adjustments: In the event of a significant price increase or change to the scope of services, our Company will notify you as soon as reasonably possible. However, you acknowledge that some unforeseen changes may occur during the course of the project that may require immediate adjustment to the quoted price.
4. Final price determination: The final price will be determined once all variables have been accounted for and work has began. If there is a discrepancy between the initial estimate and the final price, the final amount will be the price that you are responsible for paying, subject to any applicable terms and conditions of this agreement.

By accepting our services, you agree to these terms and acknowledge that the estimate provided is not a guaranteed price, and additional charges may apply based on the final scope of work and any unforeseen changes during the course of the project.

IV. Payment

Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.

Preauthorization Hold. In order to secure a cleaning appointment, a valid credit or debit card is required to be placed on file at the time of booking. Before the scheduled service, our system will place a temporary preauthorization hold on the card to confirm the payment method and reserve the booking. This is not a charge, and no funds will be withdrawn from your account at this stage. The preauthorization hold ensures that sufficient funds are available for payment after the service is completed. You understand and agree that:

1. The preauthorization hold is a standard practice used to prevent last-minute cancellations and scheduling disruptions.
2. The preauthorization amount may vary based on the estimated cost of the service.
3. Your card will not be charged until after the cleaning service has been completed.
4. If the card on file is declined for the preauthorization hold, our Company reserves the right to cancel or reschedule the appointment until updated payment information is provided.

Payment Options and Discounts. We offer different cleaning payment options depending upon the frequency. Customers may schedule weekly, bi-weekly and/or monthly cleaning services unless otherwise discussed. Please specify the plan selected through our Booking Portal.  Additional services are available through the Website Portal or you can call or email us for a custom quote.

Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed on a regular basis and you authorize our Company to charge your credit or debit card on file. You will be charged only after the schedule cleaning has been provided.

Financial Responsibility. You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys fees; and legal costs; for unpaid amounts on account.

V. Refunds

We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event and we will correct the error at no additional charge to you.

VI. Right to Refuse Service

Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents.  Our policies prevent our representatives and agents to work on premises where there are weapons; extreme clutter; disconnected utilities; or aggressive pets.

VII. Cancellations

To ensure fairness to our team and maintain scheduling efficiency, the following cancellation policies apply:

A. Standard Cancellations
Customers may cancel or reschedule an appointment without penalty by providing at least forty-eight (48) hours’ notice prior to the scheduled service time. Notice must be submitted via email to Contact@maideasycleaningco.com or by phone/text to (206) 350-8868.

B. Late Cancellations (Less Than 48 Hours’ Notice)
Cancellations made with less than forty-eight (48) hours’ notice but prior to the calendar day of service will incur a $100 cancellation fee.

C. Same-day Cancellations and Service-Day Failures. Cancellations, interruptions, or misrepresentations discovered on the day of service may result in a charge (of up to 100%) of the scheduled cleaning price to cover time, labor, and resources already committed. These situations include, but are not limited to:

• • The customer cancels or reschedules on the same calendar day as the appointment.
  • The customer refuses service at the door or asks the team to leave after service has begun.
  • A lockout occurs due to lack of access, refusal of entry, or failure to provide entry instructions.
  • Essential utilities (e.g., water, electricity) are unavailable, preventing service from being completed.
  • There is an active pest infestation (e.g., rodents, cockroaches, bedbugs) that was not disclosed in advance.
  • The condition of the home is excessively unclean, hazardous, or substantially different from what was described at the time of booking.
  • The customer misrepresents the scope of work or omits material details during booking, leading to the need for on-site reassessment. If the revised scope or pricing is not accepted, the appointment may be canceled.
  • The cleaning team encounters an unsafe, hostile, or intimidating environment.

In cases of misrepresentation or unexpected conditions, Maid Easy reserves the right to adjust pricing or service scope on-site. If the customer declines proposed adjustments, the appointment may be canceled, and applicable charges will still apply.

If any reduction, waiver, or modification is granted to a previously agreed cancellation or rescheduling fee, and the Customer subsequently terminates or cancels their ongoing service agreement or contract, all such prior concessions shall be deemed null and void. In such cases, Maid Easy Cleaning reserves the right to reinstate and collect the full applicable fees, including but not limited to the standard same-day cancellation fee or the late cancellation fee, as outlined in this Agreement.

VIII. Security and Alarms

Access. By scheduling a cleaning service, you are granting our Company’s representatives and agents access to your home or premises to conduct a scheduled cleaning.

Security Systems. If your home has a security system, please notify our Company in advance of the cleaning.  The system must be in the “off” position or in the alternative provide our company with instructions and code in order to operate the system and to provide service.  Please notify us immediately if the security code changes in order to prevent a lockout fee.

Keys. Maid Easy Cleaning is not liable for any damages or theft resulting from client-directed unsecured access (e.g. leaving a key under a mat, door left unlocked or in any other unsecured location for the providers to get access).

Upon termination or cancellation of services, our Company shall return all customer keys in its possession within 48-hours or the next business day.

IX. Utilizing the Customer’s Equipment

If the Customer requests that we use their cleaning equipment or vacuum, you understand and agree that neither our Company, owners, employees, or agents will assume or accept responsibility for the equipment or damages that may occur. You understand and agree that we are not responsible for the equipment’s upkeep and maintenance. Therefore, we will not pay or reimburse a Customer for damaged or broken equipment. In addition, if the Customer’s equipment or vacuum is inoperable at the time of our representative’s arrival for a scheduled cleaning, they will be unable to vacuum your floors and carpets unless permitted to use their own equipment.

X. Photos and Documentation

To help ensure quality service, maintain safety standards, and protect both our team and your property, Maid Easy Cleaning may take photos of your home before and after your cleaning. These images are used strictly for internal purposes—such as documenting pre-existing conditions, safety hazards, and verifying the services completed. They help us maintain high standards and resolve any potential issues quickly and fairly.

We take privacy seriously. Any photos that include personal information or identifiable features of you or your household will never be used for marketing or promotional purposes without your clear, written permission.

While allowing this type of documentation helps us stand behind our work, we understand that some clients may prefer to opt out. Please note, however, that choosing not to allow photographs may limit our ability to provide certain service guarantees, such as recleans or service credits. These remedies are outlined in this Agreement and are subject to our service policies and limited liability terms.

XI. Special Cleaning Instructions

Green Cleaning Supplies. Please notify us prior to cleaning if you require us to use exclusively green cleaning solutions.

Personal Cleaning Supplies. If you desire that our representatives use your personal cleaning supplies, please have the cleaning chemicals and material readily available. This will allow representatives and agents to complete cleaning service as efficiently as possible.

What We Cannot Clean. Please note that we do not provide mold removal or cleaning services nor do we provide hazardous material cleaning. We do not clean hoarding homes or places involving bodily fluids; blood; feces; vomit; cat litter boxes; bird cages; urine or excrement from animals or humans.

Limited Liability.  Please note, neither our Company, its owners; employees; representatives; or agents; will be liable or responsible for cleaning products and materials provided by the Customer. In addition, you agree to hold our Company, its owners, employees, representatives, or agents harmless from any and all damages; injuries; harm; accident; or loss; as a result of using the Customer’s cleaning products and materials including but not limited to: vacuums, equipment, towels, cloths, detergents, and any other cleaning agents.

XII. Inaccessible Locations & Heavy Objects

Because of safety and liability concerns, our representatives and agents are not permitted to climb higher than a step stool or work outside of the home or premises.  If you wish our representatives or agents to clean behind large appliances; furniture; art work; or other large items, the Customer must move them if they weigh more than 35 pounds.

XIII. Breakage and Loss

Our representatives and agents are professional, experienced cleaners. All of our representatives are insured and will take reasonable precautions when cleaning your home or premises. However, the chance of property damage or breakage happens. Personal property that is damaged or lost must be reported within 24 hours either via email or by phone.

Limited Liability. You understand and agree that our Company, its owners, employees, and agents are not responsible for damages resulting from normal wear and tear or from the improper installation of items in your home—including, but not limited to, artwork, collectibles, or family heirlooms—especially if these were not disclosed during the booking process.

Instructions. Fragile goods: Artwork, Collectibles, and Family Heirlooms: These objects are expensive and irreplaceable, therefore please identify them ahead of time. Prior to your scheduled cleaning, please specify how you would like your fragile goods handled.

XIV. Non-Solicitation

You understand and agree that during the term of this Agreement and for a period of one years immediately after its termination or expiration, you acknowledge and agree not to solicit any employee; agent; independent contractor; or affiliate; of Maid Easy Cleaning, nor induce any employee; agent; affiliate; or independent contractor associated with our Company to terminate or breach an employment; contractual; or other relationship for the purpose of solicitation (i.e. To work directly for the customer).

XV. Modification and Assignment

The customer understands and agrees that this Agreement and their obligations herein may not be assigned, sold, transferred, or modified, without the prior written consent of an authorized representative of our Company.

XVI. Website Usage

We are providing our customers with a user-friendly platform to obtain assistance for the purpose of cleaning services. Users can visit and access our website for any legal or lawful purpose. In order to protect our intellectual property, our customers, agents, users and visitors are prohibited from:

• Downloading, copying, or transmitting any of our website content without our permission;
• Using data mining or extraction software, or bots;
• Manipulating or using framing or other navigational technology;
• Registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any person; user; company; or anyone else for our products or services unless you have permission;
• Using our website or its content for any other purpose other than which it was intended: marketing and email campaigns;
• Harassing; stalking; bullying; or threatening behavior towards our Company, it’s owners, employees, agents, customers or users;
• Engaging in any behavior that might violate our rights, such as our intellectual property rights; or that of our customers;
• Impeding or interfering with our website; its’ security; or our server.

XVII. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflicts of law provisions.  If any clause or paragraph in this agreement is considered unenforceable or invalid under any law or statute or made invalid by an Order of a Court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this agreement.

E-Sign:  Each party to this Agreement and any documents delivered in connection with this Agreement may be electronically signed.  The parties understand and acknowledge that any electronic signatures appearing on this Agreement and any other such documents are the same as handwritten signatures for the purpose of validity and enforceability.

 

CONTACT

You can contact Maid Easy Cleaning at:

Email: contact@maideasycleaningco.com

Phone / Text: (206) 350-8868

© 2025 Maid Easy Cleaning

These Terms of Service were last revised on May 28, 2025. If you continue to use our services after this date, you agree to the updated terms.