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Terms Of Service

Thank you for visiting our website. This document is our Terms of Service (i.e. “Agreement”) for our Company’s website. It is a legally binding contract between our Company, visitors, users, and customers. By using this website or booking services through Maid Easy Cleaning, you confirm that you are at least eighteen years old and agree to these Terms of Service. If you do not meet these requirements, please do not use the website or our services. For purposes of this Agreement, Maid Easy Cleaning may also mean “the Company”, “We”, “Us” or “Our”. And Customer or Client may also mean “You” or “Your”.

We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement.

I. Cleaning Services & Service Architecture

Maid Easy Cleaning coordinates professional residential and commercial cleaning services. Weekly, bi-weekly, monthly, and standalone one-time services are available. For the structural purposes of this Agreement, all field personnel dispatched to fulfill a booking request—including independent subcontractors and company field personnel—shall be collectively and uniformly referred to as “assigned Service Providers.”

Our service model is built for maximum flexibility and consistency; therefore, customers are subject to no long-term contracts or subscription commitments. You maintain the absolute flexibility to skip, reschedule, or cancel future services at any time, subject strictly to the cancellation notice windows outlined in Section VIII and the conditional frequency-pricing terms outlined in Section IV(F) of this Agreement. Standalone or one-time cleaning services are available but must be expressly selected at the time of booking and are billed at our standard one-time rate.

II. Scheduling and Confirmation

A. Confirmation: Booking a cleaning service does not automatically guarantee an appointment slot for that specific day and time. Our administrative office will contact you by email, text, or phone with a formal confirmation for your appointment.

B. Routing and Efficiency: In order to maintain competitive pricing and minimize transit overhead, cleanings are scheduled based on optimal geographical routing. If you require a specific time window, our administrative office will make reasonable operational efforts to accommodate your needs, but cannot make firm scheduling guarantees.

C. Property Access: The Customer is expected to provide access to the premises at the time of the assigned Service Provider’s arrival unless alternative access arrangements (such as a lockbox, security code, or key drop) have been authorized in advance.

D. Arrival Window: The Company permits a two-hour arrival window due to unforeseen transit variables (e.g., traffic, inclement weather). If an assigned Service Provider is delayed, our administrative office will notify you via phone call or text. If a scheduled window must be adjusted and the Customer is unreachable, additional delays may occur on the service day, and the Company will not be held liable for any resulting consumer inconvenience.

E. Parking Accommodations: The Customer must provide a free, legal, and accessible parking space for the assigned Service Provider’s vehicle within a reasonable physical distance of the premises. If free parking is completely unavailable, any parking meter or garage fees incurred by the provider during the service block will be automatically added to the Customer’s final invoice total. If no legal parking is accessible and the appointment must be abandoned, it will be billed as a standard Same-Day Cancellation Fee.

III. Pricing, Quotes, and Scope Adjustments

A. Preliminary Estimates and Quote Terms: All quotes provided by Maid Easy Cleaning are preliminary operational estimates and do not constitute fixed prices. These estimates are calculated using initial property data provided at the time of the quote. Due to factors such as unexpected adjustments in scope, unmaintained property conditions, or other external variables, the final invoice amount may differ from the initial estimate. By accepting a quote, you acknowledge and agree that:

  1. Estimates are subject to change: The quoted price is an approximation and may be adjusted based on the actual condition of the property and total labor resources required.
  2. Upcharges and price increases: The Company reserves the right to adjust the booking price if the operational scope of work changes or if unforeseen site issues arise that were omitted during initial booking.
  3. Notification of price adjustments: In the event of a significant adjustment to the scope or pricing of services, our administrative office will notify you as soon as reasonably possible.
  4. Scope Blowout and Unreachable Clients: If the condition of the premises requires significantly more labor or resources than originally estimated, the assigned Service Providers will pause work, and the administrative office will attempt to contact the Client for approval of a price adjustment. If the Client is unreachable for more than 30 minutes, the Company reserves the right to either: (1) instruct the providers to perform only a partial clean up to the dollar value covered by the original estimate, or (2) cancel the service and charge a Same-Day Cancellation Fee. If option (1) is executed due to client unreachability, the Client explicitly waives the forty-eight (48) hour Satisfaction Guarantee, accepts the completed labor on an “as-is” basis, and agrees not to withhold payment or dispute charges for unperformed sections of the property.

By accepting our services, you agree to these terms and acknowledge that the estimate provided is not a guaranteed price, and additional charges may apply based on the final scope of work and any unforeseen changes during the course of the project.

IV. Payment and Financial Responsibility

A. Payment Methods and Authorizations: Payment for services can be executed via credit card, debit card, or automated ACH bank debit through the secure Client Portal located on the website or via phone with our administrative office. We utilize secure, encrypted payment gateways to store and process payment instruments. Credit/debit cards are pre-authorized before service and fully settled upon completion. For clients utilizing ACH bank debits, you expressly authorize the Company to initiate electronic debit entries to your designated bank account for all scheduled services, recurring frequencies, or applicable administrative fees. In the event that an ACH transaction or credit card charge is rejected due to non-sufficient funds (NSF), account closure, or incorrect banking details, a flat $35.00 administrative failed-payment fee will be automatically added to the balance, and services will be immediately paused until the account is synchronized.

B. Preauthorization Hold: In order to secure a cleaning appointment, a valid payment instrument must be placed on file at the time of booking. Prior to the scheduled service date, a temporary preauthorization hold will be placed on the card to verify active account funds and reserve the booking. This is not a final charge. If the card on file is declined, the Company reserves the immediate right to cancel or pause the appointment until valid payment information is provided.

C. Recurring Authorizations: Customers who enroll in recurring services authorize the Company to automatically charge the payment instrument on file for the scheduled cleaning rate following each completed service.

D. Collection and Balances: The Customer remains personally and financially responsible for all outstanding fees, service costs, and administrative balances. This includes, but is not limited to, reasonable attorneys’ fees, processing costs, and legal fees incurred while recovering unpaid accounts.

E. Minimum Service Invoice Floor: The Company enforces a strict, absolute minimum invoice requirement of $150.00 for any appointment block where cleaning services are actively initiated and performed on-site (such as customized small-scope bookings or single-room/bathroom cleanings). If a specialized or localized service calculates to a total below this baseline threshold, the final invoice total for work performed will automatically default to this flat $150.00 operational floor to cover provider dispatch baseline costs. This floor applies strictly to completed labor and is completely separate from the cancellation and doorstep lockout fees outlined in Section VIII.

F. Recurring Service Discounts, Skips, and Early Termination: Discounted rates provided for weekly, bi-weekly, or monthly cleaning services are strictly conditional upon the Customer maintaining the actual frequency selected. Because pricing is directly tied to the time elapsed since the last professional cleaning, the following frequency maintenance rules apply:

  1.  Maintenance Windows: Weekly rates apply only if the time elapsed between cleanings is nine (9) calendar days or less. Bi-weekly rates apply only if the time elapsed is seventeen (17) calendar days or less. Monthly rates apply only if the time elapsed is thirty-five (35) calendar days or less.
  2.  Pricing Adjustments for Single Skips: If a recurring Customer skips a scheduled service, the price for the subsequent cleaning slot will automatically adjust to the pricing tier corresponding with the actual days elapsed since the last clean (e.g., a bi-weekly customer skipping a service will be billed at the higher monthly tier for the next completed cleaning).
  3.  Reset to One-Time Rate: If a property goes more than thirty-five (35) calendar days without a completed service due to client skips, pauses, or cancellations, the recurring discount is immediately suspended. The next service will be treated as an initial baseline reset and billed at our standard, retail one-time flat rate.
  4.  Retroactive Discount Revocation: If a Customer secures a frequency-based discount and subsequently terminates, indefinitely pauses, or skips bookings such that the frequency criteria are violated more than twice in any rolling ninety (90) day period, the Company reserves the explicit right to retroactively charge the payment instrument on file for the cash difference between the discounted rates received and our standard retail one-time rate for all previous services rendered.

V. Refunds & Satisfaction Guarantee

Refunds are not issued under any circumstances. Maid Easy Cleaning provides a Satisfaction Guarantee on standard service offerings. If you are unsatisfied with a completed cleaning service, you must contact our administrative office within forty-eight (48) hours of service completion. We will address any documented, missed, or unsatisfactory areas through the following alternative remedies:

  1. An administrative dispatch of a complimentary re-clean targeting the specific affected areas.
  2. A discretionary service credit applied toward your next scheduled booking.

Once the forty-eight (48) hour communication window has passed without formal submission, the service is deemed completed, accepted, and entirely ineligible for complimentary re-cleans or credits.

A single complimentary re-clean block constitutes the Customer’s sole and exclusive remedy for quality variations under the Satisfaction Guarantee. A re-clean reservation does not extend, alter, or reset the original forty-eight (48) hour notice window, and an executed re-clean completely fulfills the Company’s structural obligations for that booking, rendering the service finalized and entirely ineligible for further claims, alterations, or fee withholding.

VI. Re-Clean Inspection Criteria

To qualify for a complimentary re-clean under the Satisfaction Guarantee, the following criteria must be met in full:

  1. Re-clean requests must be submitted with photographic documentation to the administrative office within forty-eight (48) hours of service completion.
  2. The property must be inspected within this timeframe and before it is re-entered, occupied, or altered by any third party, resident, contractor, vendor, or subsequent service provider.
  3. The reported quality concerns must relate directly to areas that were explicitly included in the original booking scope of work.
  4. Move-Out and Vacant Property Cleanings: For move-out or vacancy cleanings, strict inspection within 48 hours is required due to rapid dust settling, environmental variables, or ongoing third-party real estate access. Issues identified outside this window limit our ability to isolate responsibility and are entirely ineligible for complimentary re-cleans.

Goodwill Adjustments. For issues reported after the forty-eight (48) hour re-clean window, Maid Easy Cleaning may, at its discretion, offer a discounted corrective service or service credit as a one-time goodwill gesture. Such accommodations do not constitute an admission of fault and do not modify or extend the satisfaction guarantee or re-clean policy outlined in this Agreement.

VII. Right to Refuse Service

The Company reserves the right to refuse or discontinue scheduled services at any time for any reason to protect the health, safety, and commercial security of our network operations and assigned Service Providers. Policies prevent assigned Service Providers from executing services on premises featuring unsecured weapons, extreme hoarding or structural clutter, disconnected utilities, active bio-hazards, or aggressive animals.

VIII. Cancellations and Rescheduling

To ensure operational fairness to assigned Service Providers who lock out their scheduling availability, the following policies apply:

A. Standard Cancellations: Customers may cancel or reschedule an appointment without penalty by providing at least forty-eight (48) hours’ notice prior to the scheduled service time. Notice must be submitted via email to Contact@maideasycleaningco.com or by phone/text to (206) 350-8868.

B. Late Cancellations: Cancellations or reschedules executed with less than forty-eight (48) hours’ notice, but prior to the direct calendar day of service, will incur a flat $100.00 late cancellation fee to protect provider schedule blocks.

C. Same-Day Cancellations and Doorstep Lockouts: Cancellations, client turn-aways, or doorstep lockouts executed on the direct calendar day of service will result in an immediate charge of 100% of the full scheduled cleaning price to compensate for committed provider time and route allocation. This 100% full-service charge applies strictly to:

    1.  Cancellations or reschedules executed on the same calendar day as the appointment.
    2.  Refusal of service at the door or requesting that providers leave the premises after work has initiated.
    3.  Lockouts occurring due to missing entry codes, incorrect keys, or a structural lack of access at the doorstep.
    4.  Absence of essential utilities (water and electricity) on-site, preventing standard equipment from functioning.
    5.  Undisclosed active pest infestations (e.g., rodents, bedbugs, cockroaches) discovered upon arrival.
    6.  The condition of the property is excessively unclean, hazardous, or substantially different from what was described at the time of booking.
    7.  The customer misrepresents the scope of work or omits material details during booking, leading to the need for on-site reassessment. If the revised scope or pricing is not accepted, the appointment may be canceled.
    8.  The cleaning team encounters an unsafe, hostile, or intimidating environment.
    9.  The Client is unreachable for approval of necessary scope or price adjustments for more than 30 minutes, preventing the team from beginning or completing the service safely or effectively.

In cases of misrepresentation or unexpected conditions, Maid Easy Cleaning reserves the right to adjust pricing or service scope on-site. If the customer declines proposed adjustments, the appointment may be canceled, and the applicable 100% full-service charge will still apply.

D. Reschedule and Cancellation Fee Credit: Reschedules are treated the same as cancellations for the purposes of applying fees. However, if a cancellation or reschedule fee is charged, 50% of that fee will be issued as a service credit toward the customer’s next scheduled booking. This credit is strictly promotional, holds no cash value, is non-transferable, and expires automatically if unused within ninety (90) calendar days from the date the fee was incurred.

  1. Restrictions on Credits: Reschedule/Cancellation credits may only be applied to future cleaning labor and cannot be offset against administrative fees or collection balances.
  2. Reinstatement of Fees: If any reduction, waiver, or modification is granted to a previously agreed cancellation or rescheduling fee, and the Customer subsequently terminates their ongoing service agreement, all such prior concessions shall be deemed null and void. In such cases, the Company reserves the right to reinstate and collect the full original fees.

IX. Security and Alarms

A. Access Authorization: By scheduling a service, you grant the assigned Service Providers authorized access to the residential or commercial premises to perform the requested cleaning.

B. Security Systems: If the property features an active security system, the Customer must either deactivate the system during the service window or provide clear operational instructions and alarm codes to our administrative office. Failure to notify the office resulting in an alarm trigger or lock-out will result in standard lockout fees.

C. Keys and Unsecured Access: Maid Easy Cleaning assumes no liability for property damage or theft resulting from client-directed unsecured entry methods (e.g., leaving keys under a doormat, leaving back doors unlocked, or utilizing unverified key boxes).

D. Key Return Policy: Upon the formal termination of ongoing recurring services, any physical client keys held in administrative possession will be returned via tracked mail or secure drop-off within forty-eight (48) hours or the next business day.

X. Customer-Provided Products, Chemicals, and Equipment

A. Equipment & Chemical Liability Waiver: If the Customer requests or requires that the assigned Service Providers utilize the Customer’s specific cleaning products, chemical solutions, vacuums, towels, cloths, or machinery, the Customer assumes all risk. Neither the Company, its owners, nor the assigned Service Providers assume or accept any responsibility for the performance, outcome, or operational damages that may occur to structural assets, flooring, or surfaces.

B. Maintenance and Reimbursement: The Customer acknowledges that the Company is not responsible for the ongoing upkeep, performance, or maintenance of customer-owned machinery or products. Consequently, the Company will not pay, repair, or reimburse a Customer for damaged, worn, or broken equipment or assets resulting from their use. Furthermore, the Customer agrees to hold the Company and the Service Providers harmless from any and all claims, damages, or liabilities arising directly or indirectly from customer-provided materials or machinery.

C. Inoperability and Service Limitations: If the Customer’s equipment or vacuum is inoperable or non-functional at the time of the assigned Service Provider’s arrival, floor and carpet cleaning tasks cannot be performed during that scheduled service block unless express permission is granted to deploy standard network equipment.

XI. Photos and Documentation

A. Objective Record: To ensure objective billing accuracy, maintain safety compliance, and protect both assigned Service Providers and your property, Maid Easy Cleaning requires before-and-after photographic documentation of the service environment. These images serve as the definitive record of work completed and pre-existing property conditions. In the event of an official service dispute, these photos shall serve as the primary evidence.

B. Privacy Protection: We take consumer privacy seriously. Photos detailing identifiable personal attributes, family portraits, or financial information will never be utilized for marketing or promotional distribution without explicit, standalone written permission from the Customer.

C. Opt-Out Limitations: While allowing this type of documentation helps us stand behind our work, we understand that some clients may prefer to opt out. Please note, however, that choosing not to allow photographs may limit our ability to provide certain service guarantees, such as recleans or service credits. These remedies are outlined in this Agreement and are subject to our service policies and limited liability terms.

XII. Specialty Scope Exclusions and Restrictions

To protect worker safety, prevent structural asset damage, and maintain environmental standards, the following services and items are strictly excluded from our scope of work:

  1.  Bio-Hazards & Bodily Fluids: We do not provide hazardous material cleaning. We do not clean environments involving severe hoarding, bodily fluids, blood, vomit, human or animal feces, or urine.
  2.  Animal Waste & Litter Boxes: Our providers cannot touch, empty, scoop, or move cat litter boxes, bird cages, or heavy pet messes. We will sweep up dry, loose cat litter from flooring only if a broom and dustpan are left out by the client; company or assigned Service Provider equipment will not be used to vacuum raw animal waste.
  3.  Equipment Damage Indemnity: If the client misrepresents the condition of the property and company-owned or assigned Service Provider equipment (including commercial vacuums) is contaminated, clogged, or ruined by hidden bio-hazards or pet waste during the service, the Customer agrees to be fully billed for the professional decontamination, repair, or full replacement cost of the affected equipment.
  4.  Bathroom Mold vs. Porous Surfaces: We scrub standard surface mildew and mold off non-porous surfaces in showers, tubs, and bathroom tiling. However, we do not clean or treat mold rooted inside porous structural surfaces such as drywall, wooden cabinets, baseboards, window frames, or wallpaper.
  5.  Climate & Temperature Settings: For the physical safety of our providers, properties must be maintained at a safe, reasonable working temperature during the service block. If a property lacks functioning climate control or is dangerously overheated or freezing upon arrival, providers are instructed to pause service, and standard Same-Day Cancellation fees will apply if the issue cannot be immediately resolved.
  6.  Powder Residue: We cannot vacuum up heavy concentrations of carpet powder, scented freshening powders, or baking soda, as these damage vacuum filtration systems. Teams will sweep these up only if a client-provided broom is available.
  7.  Trash & Multi-Unit Housing Rules: For apartment complexes and high-rise condominiums, our teams will collect, bag, and tie trash, leaving it inside your front door. Our providers do not carry trash bags down hallways to central building chutes, garbage rooms, or outdoor commercial dumpsters.
  8. Post-Construction and Renovation Debris: Standard retail deep cleanings and move-out cleanings do not cover post-construction remediation. We strictly exclude the removal of heavy drywall dust, industrial grout haze, paint splatters, or volatile construction adhesives. Fine remodeling dust requires specialized industrial filtration equipment and separate structural pricing. If a property is found to contain active post-construction dust settling without prior management authorization, the Company reserves the right to adjust the rate on-site or cancel the booking under Same-Day Cancellation terms.

XIII. Inaccessible Locations & Heavy Objects

A. Safety Height Limits: Due to liability frameworks and safety regulations, assigned Service Providers are not permitted to climb higher than a standard step stool or execute tasks outside the physical interior of the premises.

B. Weight Restrictions: If you require cleaning behind large appliances, heavy furniture, or oversized artwork, the Customer must move these items in advance. Providers are restricted from moving or lifting items weighing more than 35 pounds.

XIV. Property Damage, Breakage, and Loss

A. Reporting Window: Assigned Service Providers take reasonable precautions when cleaning your premises. Personal property damage or loss must be formally reported with photographic evidence to our administrative office within forty-eight (48) hours of service completion via email or phone to align with our verification procedures.

B. Limited Liability & High-Value Item Cap: The Company and its assigned Service Providers maintain comprehensive commercial liability protections. However, to protect your valuables, the Customer is required to safely store, lock away, or secure all highly fragile decor, collectibles, irreplaceable family heirlooms, or individual items valued over $200 prior to the provider’s arrival. The Company assumes no out-of-pocket liability for the accidental breakage of delicate, high-value items left exposed on cleaning surfaces without prior written disclosure to management.

C. Pre-Existing Conditions & Installation Failures: The Company is not responsible for damages resulting from normal wear and tear or from the improper or unstable installation of items in your property. This includes heavy artwork or mirrors hung on unanchored drywall pins, loose shelving, unstable ceiling fans, or degraded plumbing fixtures. Platform liability is limited strictly to damages caused directly by documented provider negligence or direct accidents while performing active services. In no event and under no legal theory (whether in contract, tort, or otherwise) shall the aggregate liability of the Company, its owners, or its assigned Service Providers to the Customer exceed the total dollar amount actively paid by the Customer for the single, specific service assignment out of which the liability directly arose.

D. Cleaning Limitations: Assigned Service Providers reserve the right to decline cleaning any fixtures, decorative items, or surfaces that appear unstable, loose, or likely to break during standard manual wiping activities.

XV. Private Engagement and Conversion Fees

A. Ecosystem Protection: The Customer acknowledges that the Company invests substantial operational resources in sourcing, background-checking, and onboarding professional Service Providers to its digital network. The Customer agrees not to bypass the Company’s platform by engaging or contracting directly with any assigned Service Provider for private cleaning services outside of the Company’s booking ecosystem during the term of this Agreement and for a period of one (1) year following its termination.

B. Liquidated Damages & Fees: If the Customer desires to hire or privately contract an assigned Service Provider directly outside the platform, the Customer agrees to notify the Company in writing and pay a flat Procurement and Conversion Fee of $3,000.00. This fee represents a reasonable pre-estimate of liquidated damages required to compensate the Company for recruitment, platform acquisition, and marketplace disruption costs. The Company reserves the right to pursue all collection remedies, including attorney fees, for private engagements executed in alignment with or in default of this conversion provision.

XVI. Modification and Assignment

The customer understands and agrees that this Agreement and their obligations herein may not be assigned, sold, transferred, or modified, without the prior written consent of an authorized representative of our Company.

XVII. Website Usage

We are providing our customers with a user-friendly platform to obtain assistance for the purpose of cleaning services. Users can visit and access our website for any legal or lawful purpose. In order to protect our intellectual property, our customers, agents, users and visitors are prohibited from:

  1. Downloading, copying, or transmitting any of our website content without our permission;
  2. Using data mining or extraction software, or bots;
  3. Manipulating or using framing or other navigational technology;
  4. Registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any person; user; company; or anyone else for our products or services unless you have permission;
  5. Using our website or its content for any other purpose other than which it was intended: marketing and email campaigns;
  6. Harassing; stalking; bullying; or threatening behavior towards our Company, its owners, personnel, agents, customers or users;
  7. Engaging in any behavior that might violate our rights, such as our intellectual property rights; or that of our customers;
  8. Impeding or interfering with our website; its security; or our server.

XVIII. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflicts of law provisions.  If any clause or paragraph in this agreement is considered unenforceable or invalid under any law or statute or made invalid by an Order of a Court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this agreement.

E-Sign:  Each party to this Agreement and any documents delivered in connection with this Agreement may be electronically signed.  The parties understand and acknowledge that any electronic signatures appearing on this Agreement and any other such documents are the same as handwritten signatures for the purpose of validity and enforceability.

 

CONTACT

You can contact Maid Easy Cleaning at:

Email: contact@maideasycleaningco.com

Phone / Text: (206) 350-8868

© 2026 Maid Easy Cleaning

These Terms of Service were last revised on July 11, 2026. If you continue to use our services after this date, you agree to the updated terms.

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