FAQs
Have a question about one of our services? We have answers. Please reach out if you have any questions for us!
How do I schedule online?
To schedule online, all you have to do is fill out some details about what you need, who you are, pick a date/time and wait for a confirmation to arrive.
When will I get a confirmation?
You will get a confirmation as soon as we find a provider for your job via email and SMS.
When will I be charged?
You will not be charged until after the service is provided and you are 100% happy with your clean.
Can I trust my cleaning professional?
We ensure a delightful experience for our clients through a rigorous vetting process that includes thorough interviews, extensive experience evaluations, and comprehensive background checks for all cleaners, going above and beyond.
Can I reschedule a cleaning?
Yes, of course. After you book for the first time, an account will be made for you where you can login and modify your bookings at anytime. We require 48 hrs notice for any
Do you bring your own cleaning supplies?
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
How do I prepare for my cleaning appointment?
One of the best things you can do is make sure there is as little clutter as
possible. The cleaners will need to have access to surfaces to clean and if
they are covered up by too much clutter, they may be inaccessible.
Communicate with your cleaner(s) when they arrive (if you are home) and
plan to make sure the cleaner has space to clean. Children, pets and other
adults in the way can really hinder a job from being done in the best way
possible. It can also be hazardous. Vacuum cords, cleaning products and
supplies will be in the area with the cleaner and to mitigate accidents from
happening it's best to give them space.
Do I need to be home for the cleaning?
It's completely up to you. If you're not going to be home, make sure you let us know how to access your home. addition, all of our cleaners are covered with general liability insurance. This makes for a safe and delightful experience for all of our clients.
