Thank you for visiting our website. This document is our Terms of Service (i.e.”Agreement”) for our Company’s website. It is a legally binding contract between our Company, visitors, users, and customers. By using this website or booking services through Maid Easy Cleaning, you confirm that you are at least eighteen years old and agree to these Terms of Service. If you do not meet these requirements, please do not use the website or our services. (i.e. “the Company”).
We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Maid Easy Cleaning may also mean “We”, “Us” or “Our”. And Customer or Client may also mean “You” or “Your”.
I. Cleaning Services
Maid Easy Cleaning provides professional, residential and other cleaning services.
When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as number of bathrooms and perhaps other items. Keep in mind that all bookings will have a two (2) hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.
Service Structure and Available Frequencies
Maid Easy Cleaning primarily operates as a recurring service provider, specializing in weekly, bi-weekly, and monthly maintenance. Our service model is designed for consistency and quality, which is best achieved through ongoing care.
Recurring Service Commitment: By selecting a recurring service frequency (Weekly, Bi-Weekly, or Monthly), the Customer acknowledges and agrees to a minimum commitment of three (3) cleaning appointments. This commitment allows us to provide discounted recurring rates and ensures the property reaches our professional standard of maintenance.
One-Time Cleanings: Standalone or one-time cleaning services are available but must be expressly selected at the time of booking. These services are billed at our standard one-time rate.
Early Termination and Rate Adjustment: Should a Customer cancel a recurring service agreement before the 3-clean minimum has been met, the Company reserves the right to charge a Service Adjustment Fee. This fee represents the difference between the discounted recurring rate and the one-time service rate for the appointments already completed. After the initial three cleanings, Customers may skip, reschedule, or cancel future services subject to the cancellation policies outlined in this Agreement.
Ongoing Flexibility: After the initial three cleanings are completed, Customers are under no further long-term obligation and may skip, reschedule, or cancel future services at any time, subject to the cancellation policies outlined in this Agreement.
II. Scheduling and Confirmation
Confirmation. When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment.
In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees.
The Customer is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key.
Appointment Window. Our Company permits a two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text. If we need to adjust your scheduled window and do not receive a response from you, additional delays may occur on the service day, and the Company will not be held liable for any resulting delay or inconvenience.
III. Pricing
All quotes provided by Maid Easy Cleaning are preliminary estimates and not fixed prices. These estimates are based on the information available at the time of the quote and are intended to give you an approximation of the potential costs associated with the services requested. However, due to factors such as unexpected changes in scope, unforeseen circumstances, or other external variables, the final price may differ from the initial estimate. By accepting a quote from our Company, you acknowledge and agree that:
- Estimates are subject to change: The quoted price is an approximation and may be adjusted based on additional work required, unforeseen complications, or changes in material costs, labor, or other factors not accounted for in the initial estimate.
- Upcharges and price increases: Our Company reserves the right to increase the price or charge for additional services if the scope of work changes or if unforeseen issues arise that were not included in the initial estimate. This includes but is not limited to, variations in project requirements, supply chain issues, or changes in regulations that may impact the cost of services provided.
- Notification of price adjustments: In the event of a significant price increase or change to the scope of services, our Company will notify you as soon as reasonably possible. However, you acknowledge that some unforeseen changes may occur during the course of the project that may require immediate adjustment to the quoted price.
- Final price determination: The final price will be determined once all variables have been accounted for and work has began. If there is a discrepancy between the initial estimate and the final price, the final amount will be the price that you are responsible for paying, subject to any applicable terms and conditions of this agreement.
For recurring clients, the ‘Standard One-Time Rate’ used for Service Adjustment Fee calculations is the non-discounted rate provided to the Customer at the time of the initial quote or booking.
By accepting our services, you agree to these terms and acknowledge that the estimate provided is not a guaranteed price, and additional charges may apply based on the final scope of work and any unforeseen changes during the course of the project.
Scope Adjustments and Unreachable Clients: If the condition of the premises requires significantly more labor or resources than originally estimated (‘Scope Blowout’), the Company will attempt to contact the Client for approval of a price adjustment. If the Client is unreachable for more than 30 minutes, the Company reserves the right to either: (1) perform only the work covered by the original estimate, or (2) pause the service and charge a Same-Day Cancellation Fee to cover time and mobilization. The Company will not bill for unapproved additional work beyond the original estimate without documented Client consent.
IV. Payment
Payment Methods. Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.
Preauthorization Hold. In order to secure a cleaning appointment, a valid credit or debit card is required to be placed on file at the time of booking. Before the scheduled service, our system will place a temporary preauthorization hold on the card to confirm the payment method and reserve the booking. This is not a charge, and no funds will be withdrawn from your account at this stage. You understand and agree that:
- The preauthorization hold is a standard practice used to prevent last-minute cancellations and scheduling disruptions.
- The preauthorization amount may vary based on the estimated cost of the service.
- Your card will not be charged until after the cleaning service has been completed.
- If the card on file is declined, our Company reserves the right to cancel or reschedule the appointment until updated payment information is provided.
Payment Options and Discounts. We offer different cleaning payment options depending upon the frequency (weekly, bi-weekly, and/or monthly). Customers who enroll in recurring services authorize the Company to charge the credit card on file for the scheduled cleaning price after each visit. Furthermore, the Customer specifically authorizes the Company to charge any applicable “Service Adjustment Fees” (as defined in Section I) should the recurring service agreement be terminated before the 3-clean minimum is met.
Financial Responsibility. You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services provided by our Company. This includes, but is not limited to:
- Collection Costs: Attorneys’ fees and legal costs for unpaid amounts on account.
- Minimum Service Fee: In any instance where a cleaning cannot be completed due to Client’s lack of approval (see Section III), lack of access, or misrepresentation of the property condition, a Minimum Service Fee (equivalent to our Same-Day Cancellation Fee) will be charged to cover labor and scheduling costs.
V. Refunds
Refunds are never provided. If you are unhappy with a completed scheduled cleaning, please contact us within forty-eight (48) hours of service completion. We will address any missed or unsatisfactory areas through one of the following remedies:
- A complimentary re-clean of the affected areas
- A service credit applied toward your next scheduled cleaning
Requests submitted after the forty-eight (48) hour window are not eligible for complimentary re-cleans or credits, except where a discretionary service credit or corrective discount is offered. For move-out, vacancy, or unoccupied property cleanings reported after this window, a discounted corrective service may be offered at the Company’s sole discretion.
VI. Satisfaction Guarantee and Re-Clean Policy
Maid Easy Cleaning is proud to offer a Satisfaction Guarantee on all standard cleaning services. We stand behind the quality of our work, and if you are not satisfied with the results, we will gladly return to address missed or unsatisfactory areas at no additional charge, provided the following conditions are met:
- Re-clean requests must be submitted within forty-eight (48) hours of service completion.
- The property must be inspected within this timeframe and before it is re-entered, occupied, or altered by any person, contractor, vendor, or service provider.
- Any concerns must relate to areas that were reasonably included in the original scope of work.
Once the re-clean request window has passed, the service is considered accepted, and no complimentary re-clean will be provided.
Move-Out and Vacant Property Cleanings. For move-out, vacancy, or unoccupied property cleanings, timely inspection is required due to the nature of empty units and the potential for dust accumulation, environmental factors, or third-party access. Issues identified outside the forty-eight (48) hour re-clean window may limit our ability to verify responsibility and are not eligible for complimentary re-cleans.
Goodwill Adjustments. For issues reported after the forty-eight (48) hour re-clean window, Maid Easy Cleaning may, at its discretion, offer a discounted corrective service or service credit as a one-time goodwill gesture. Such accommodations do not constitute an admission of fault and do not modify or extend the satisfaction guarantee or re-clean policy outlined in this Agreement.
VII. Right to Refuse Service
Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents to work on premises where there are weapons; extreme clutter; disconnected utilities; or aggressive pets.
VIII. Cancellations
To ensure fairness to our team and maintain scheduling efficiency, the following cancellation policies apply:
A. Standard Cancellations
Customers may cancel or reschedule an appointment without penalty by providing at least forty-eight (48) hours’ notice prior to the scheduled service time. Notice must be submitted via email to Contact@maideasycleaningco.com or by phone/text to (206) 350-8868.
B. Late Cancellations (Less Than 48 Hours’ Notice)
Cancellations made with less than forty-eight (48) hours’ notice but prior to the calendar day of service will incur a $100 cancellation fee.
C. Same-day Cancellations and Service-Day Failures. Cancellations, interruptions, or misrepresentations discovered on the day of service may result in a charge (of up to 100%) of the scheduled cleaning price to cover time, labor, and resources already committed. These situations include, but are not limited to:
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- The customer cancels or reschedules on the same calendar day as the appointment.
- The customer refuses service at the door or asks the team to leave after service has begun.
- A lockout occurs due to lack of access, refusal of entry, or failure to provide entry instructions.
- Essential utilities (e.g., water, electricity) are unavailable, preventing service from being completed.
- There is an active pest infestation (e.g., rodents, cockroaches, bedbugs) that was not disclosed in advance.
- The condition of the home is excessively unclean, hazardous, or substantially different from what was described at the time of booking.
- The customer misrepresents the scope of work or omits material details during booking, leading to the need for on-site reassessment. If the revised scope or pricing is not accepted, the appointment may be canceled.
- The cleaning team encounters an unsafe, hostile, or intimidating environment.
- The Client is unreachable for approval of necessary scope or price adjustments, preventing the team from beginning or completing the service safely or effectively.
In cases of misrepresentation or unexpected conditions, Maid Easy reserves the right to adjust pricing or service scope on-site. If the customer declines proposed adjustments, the appointment may be canceled, and applicable charges will still apply.
D. Reschedule and Cancellation Fee Credit. Reschedules are treated the same as cancellations for the purposes of applying fees. However, if a cancellation or reschedule fee is charged, 50% of that fee will be credited toward the customer’s next scheduled booking.
- Restrictions on Credits: Reschedule/Cancellation credits may only be applied to future cleaning labor and cannot be used to offset Service Adjustment Fees or other administrative charges.
- Commitment Clarification: Fees charged for late cancellations, same-day cancellations, or lockouts do not count toward the three (3) cleaning appointment commitment required for recurring service rates.
- Reinstatement of Fees: If any reduction, waiver, or modification is granted to a previously agreed cancellation or rescheduling fee, and the Customer subsequently terminates their ongoing service agreement, all such prior concessions shall be deemed null and void. In such cases, the Company reserves the right to reinstate and collect the full original fees.
IX. Security and Alarms
Access. By scheduling a cleaning service, you are granting our Company’s representatives and agents access to your home or premises to conduct a scheduled cleaning.
Security Systems. If your home has a security system, please notify our Company in advance of the cleaning. The system must be in the “off” position or in the alternative provide our company with instructions and code in order to operate the system and to provide service. Please notify us immediately if the security code changes in order to prevent a lockout fee.
Keys. Maid Easy Cleaning is not liable for any damages or theft resulting from client-directed unsecured access (e.g. leaving a key under a mat, door left unlocked or in any other unsecured location for the providers to get access).
Upon termination or cancellation of services, our Company shall return all customer keys in its possession within 48-hours or the next business day.
X. Utilizing the Customer’s Equipment
If the Customer requests that we use their cleaning equipment or vacuum, you understand and agree that neither our Company, owners, employees, or agents will assume or accept responsibility for the equipment or damages that may occur. You understand and agree that we are not responsible for the equipment’s upkeep and maintenance. Therefore, we will not pay or reimburse a Customer for damaged or broken equipment. In addition, if the Customer’s equipment or vacuum is inoperable at the time of our representative’s arrival for a scheduled cleaning, they will be unable to vacuum your floors and carpets unless permitted to use their own equipment.
XI. Photos and Documentation
To ensure billing accuracy, maintain safety standards, and protect both our team and your property, Maid Easy Cleaning requires before-and-after photos of the premises. These images serve as the definitive record of work completed and the property’s condition. In the event of a dispute regarding service quality or scope, these photos shall serve as the primary evidence. If a service provider fails to document additional work with photos, the Company may, at its discretion, waive the charges for that additional work.
We take privacy seriously. Any photos that include personal information or identifiable features of you or your household will never be used for marketing or promotional purposes without your clear, written permission.
While allowing this type of documentation helps us stand behind our work, we understand that some clients may prefer to opt out. Please note, however, that choosing not to allow photographs may limit our ability to provide certain service guarantees, such as recleans or service credits. These remedies are outlined in this Agreement and are subject to our service policies and limited liability terms.
XII. Special Cleaning Instructions
Green Cleaning Supplies. Please notify us prior to cleaning if you require us to use exclusively green cleaning solutions.
Personal Cleaning Supplies. If you desire that our representatives use your personal cleaning supplies, please have the cleaning chemicals and material readily available. This will allow representatives and agents to complete cleaning service as efficiently as possible.
What We Cannot Clean. Please note that we do not provide mold removal or cleaning services nor do we provide hazardous material cleaning. We do not clean hoarding homes or places involving bodily fluids; blood; feces; vomit; cat litter boxes; bird cages; urine or excrement from animals or humans.
Limited Liability. Please note, neither our Company, its owners; employees; representatives; or agents; will be liable or responsible for cleaning products and materials provided by the Customer. In addition, you agree to hold our Company, its owners, employees, representatives, or agents harmless from any and all damages; injuries; harm; accident; or loss; as a result of using the Customer’s cleaning products and materials including but not limited to: vacuums, equipment, towels, cloths, detergents, and any other cleaning agents.
XIII. Inaccessible Locations & Heavy Objects
Because of safety and liability concerns, our representatives and agents are not permitted to climb higher than a step stool or work outside of the home or premises. If you wish our representatives or agents to clean behind large appliances; furniture; art work; or other large items, the Customer must move them if they weigh more than 35 pounds.
XIV. Breakage and Loss
Our representatives and agents are professional, experienced cleaners. All of our representatives are insured and will take reasonable precautions when cleaning your home or premises. However, the chance of property damage or breakage happens. Personal property that is damaged or lost must be reported within 24 hours either via email or by phone.
Limited Liability. You understand and agree that our Company, its owners, employees, and agents are not responsible for damages resulting from normal wear and tear or from the improper installation of items in your home, including, but not limited to: artwork, collectibles, or family heirlooms, especially if these were not disclosed during the booking process. Our liability is limited to damages caused directly by our staff’s negligence or accidents while performing cleaning services, and does not extend to pre-existing conditions, fragile items, or improperly installed items.
Instructions. Fragile goods: Artwork, Collectibles, and Family Heirlooms: These objects are expensive and irreplaceable, therefore please identify them ahead of time. Prior to your scheduled cleaning, please specify how you would like your fragile goods handled.
Cleaning Limitations. Our representatives and agents reserve the right to decline cleaning any items, fixtures, or surfaces that appear unstable, loose, wobbly, or likely to break during normal cleaning activities. This policy is in place to protect both the property and our team from accidental damage or injury. Customers are encouraged to notify us of any fragile or unstable areas before service.
XV. Non-Solicitation
You understand and agree that during the term of this Agreement and for a period of one year immediately after its termination or expiration, you acknowledge and agree not to solicit any employee; agent; independent contractor; or affiliate; of Maid Easy Cleaning, nor induce any employee; agent; affiliate; or independent contractor associated with our Company to terminate or breach an employment; contractual; or other relationship for the purpose of solicitation (i.e. To work directly for the customer).
XVI. Modification and Assignment
The customer understands and agrees that this Agreement and their obligations herein may not be assigned, sold, transferred, or modified, without the prior written consent of an authorized representative of our Company.
XVII. Website Usage
We are providing our customers with a user-friendly platform to obtain assistance for the purpose of cleaning services. Users can visit and access our website for any legal or lawful purpose. In order to protect our intellectual property, our customers, agents, users and visitors are prohibited from:
- Downloading, copying, or transmitting any of our website content without our permission;
- Using data mining or extraction software, or bots;
- Manipulating or using framing or other navigational technology;
- Registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any person; user; company; or anyone else for our products or services unless you have permission;
- Using our website or its content for any other purpose other than which it was intended: marketing and email campaigns;
- Harassing; stalking; bullying; or threatening behavior towards our Company, its owners, employees, agents, customers or users;
- Engaging in any behavior that might violate our rights, such as our intellectual property rights; or that of our customers;
- Impeding or interfering with our website; its security; or our server.
XVIII. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflicts of law provisions. If any clause or paragraph in this agreement is considered unenforceable or invalid under any law or statute or made invalid by an Order of a Court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this agreement.
E-Sign: Each party to this Agreement and any documents delivered in connection with this Agreement may be electronically signed. The parties understand and acknowledge that any electronic signatures appearing on this Agreement and any other such documents are the same as handwritten signatures for the purpose of validity and enforceability.
CONTACT
You can contact Maid Easy Cleaning at:
Email: contact@maideasycleaningco.com
Phone / Text: (206) 350-8868
© 2025 Maid Easy Cleaning
These Terms of Service were last revised on Dec 31, 2025. If you continue to use our services after this date, you agree to the updated terms.