FAQs
Have a question about one of our services? We have answers. Please reach out if you have any questions for us!
When will I get a confirmation?
You will get a confirmation as soon as we find a provider for your job via email and SMS.
When will I be charged?
You will not be charged until after the service is provided and you are 100% happy with your clean.
What method of payment is accepted, and what are your payment terms?
We accept credit cards as well as E-transfers. Our system will automatically generate a hold on funds paid via credit card (including Visa debit) 3 days before your booked services. The Visa debit cards will look like the money has been removed from your account or perhaps a pending charge has been applied to your account. Rest assured, this is merely a temporary hold and no funds have been removed from your account. Your bank is holding it separately for you until the charge is processed after your services have been completed. However, E-transfers will need to be received the day before your appointment.
Can I trust my cleaning professional?
We ensure a delightful experience for our clients through a rigorous vetting process that includes thorough interviews, extensive experience evaluations, and comprehensive background checks for all cleaners, going above and beyond.
Are your services available on weekends?
Yes, we offer flexible scheduling options that include weekends.
Can I leave my provider a list of other areas to clean that are not listed no the checklist?
No. If you would like to add extra areas/tasks outside of our checklist please contact us and we can discuss additional add-ons and the cost.
How do I reschedule or cancel a cleaning?
Yes, of course. After you book for the first time, an account will be made for you where you can login and modify your bookings at any time. Please note that cancellations made within 48 hours of the scheduled service may incur a reschedule or cancellation fee of $100.00.
Do I need to provide supplies or equipment for my scheduled cleaning service?
No, you do not need to worry about cleaning supplies and equipment. Our cleaners will bring all that is required to complete the job correctly.
How do I prepare for my cleaning appointment?
One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter, they may be inaccessible.
Communicate with your cleaner(s) when they arrive (if you are home) and plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it's best to give them space.
Do I need to be home for the cleaning?
It's completely up to you. If you're not going to be home, make sure you let us know how to access your home. addition, all of our cleaners are covered with general liability insurance. This makes for a safe and delightful experience for all of our clients.
My cleaner has arrived and is saying the job may cost more. Why?
We take bookings over the phone, sight unseen. In most cases the condition of the home is fairly represented for the estimate given. In some cases, there may be further work needed that was only able to be determined once the cleaner has arrived. It could be extra garbage removal for a move out, extra pet shed, more appliances than previously understood or a number of things. We will always reach out to you to discuss the further scope of work and any additional charges that may be applicable.
